SERVICE
Service that stands behind every opening.
Factory-trained technicians, our own fleet, and a documented quality-assurance record on every job. Let us know what’s happening, and we’ll respond within two business days.
Our AWD Service Fleet
Start here
New service request
Windows or doors we supplied, in or out of warranty. Response within 2 business days.
Already open
Existing request
Checking status, rescheduling, or adding detail to a request already in our system. 888-963-9130 (Option 2)
Marvin owners
Find your serial number
Every Marvin unit carries a serial. It’s the fastest way for us to identify your product and its parts.
QUALITY ASSURANCE
ASAP – Atlantic Seal of Approval
01
Intake & identification
We match your request to the original order, unit serials, and warranty position before anyone is dispatched.
02
Diagnosis
A technician confirms the failure in person or from photos, so the right parts are on the truck the first time.
03
Parts & scheduling
Parts are sourced through our manufacturer accounts and the visit is scheduled once they’re in hand, not before.
04
The visit
Our own technicians in our own vehicles. No subcontracted labor, no unfamiliar hands on your home.
05
Verification
Operation, seal, and finish are checked against manufacturer spec and photographed for the file.
06
Record & close
The work order closes into your project history, available to you, your builder, and the next technician.
FLEET – TEAM – FACILITY
We show up in our own trucks.
Service is a logistics problem as much as a technical one. Two New Jersey facilities, a parts inventory we control, and technicians who have been trained at the factories that build what’s in your walls.
2
NJ facilities
2005
Serving since
2 days
Response window
In-house
No subcontractors
PROGRAMS & PRICING
What service costs.
In-warranty service
No charge
parts & labor per manufacturer terms
Covered defects on product we supplied, within the manufacturer’s warranty period. We handle the claim with the manufacturer on your behalf.
Out of warranty — New Jersey
$195
per hour
Standard rate for service inside New Jersey, billed hourly from arrival. Parts quoted separately once the failure is identified.
Out of warranty — out of state
from $295
per hour
Service outside New Jersey is quoted per job depending on distance and scope. Starting rate shown.
Travel time is chargeable on out-of-warranty visits.
Adjustments are not warrantied. A unit brought back into spec can move again with the house.
We are not currently servicing JELD-WEN products; JELD-WEN owners should contact the manufacturer directly.
COVERAGE
Lines we service.
Factory training and parts accounts across the manufacturers we represent.
Ready When You Are
Tell us what’s happening.
A short form gets your request into the queue with the details our technicians need. We respond within two business days.
Existing request? Call 888-963-9130 and select Option 2 rather than submitting a second form.
